Shipping policy

We different shipping options. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured. 

All shipments to worldwide addresses are sent via our Standard service level. We estimate 7-14 business days for delivery once the order has been shipped; however, some destinations may take longer.

We offer free worldwide shipping and provide a variety of delivery options, which will be automatically tailored to your country or region.
Processing Times

Every Custom order is hand-built to your specifications. Due to this, please allow up to 4 days prior to shipping to build your custom creation. If you purchased an Rx item, it can take 5-7 days (after your Rx has been received and verified) at the lab to create your lenses as we ensure only the highest quality.

Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. To check the status of your order please click here: sunglasshut@helpservice.vip

SHIPPING POLICIES

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to (00) business days.

This shipping option consists of either:

1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html